Versand

This Shipping Policy applies to orders placed through shopmixology.shop.

1. Free Standard Shipping

shopmixology.shop provides free standard shipping on all orders covered by this policy.

There is no standard delivery charge for qualifying orders.

If an optional expedited or special delivery service is made available, any additional charge will be disclosed before the customer confirms the purchase.

2. Estimated Delivery Time

Our estimated standard delivery timeframe is:

15–20 days

The delivery estimate generally begins after an order has been successfully accepted and processed.

Actual delivery timing may vary depending on destination, carrier operations, order volume, public holidays, customs procedures where applicable, weather, transportation disruptions, or circumstances outside our reasonable control.

3. Order Processing

After an order has been submitted and payment has been successfully authorised, the order enters processing.

Customers should ensure that all delivery information is accurate before completing checkout.

Where possible, contact info@shopmixology.shop promptly if an address correction is required.

We cannot guarantee that an address can be modified after fulfilment or shipment has begun.

4. Order Confirmation

After placing an order, customers normally receive an electronic confirmation.

Customers should review the information carefully and contact us if they discover a material error.

5. Shipment Confirmation

Where shipment tracking is available, tracking or shipping information may be communicated electronically.

Tracking information may require time to become active after a shipping label is created.

6. Multiple Packages

Orders containing several products may occasionally be delivered in separate packages.

A customer should not assume that an item is missing merely because the first package does not contain every product.

If all expected shipments have arrived and a product remains missing, contact:

info@shopmixology.shop

7. Delivery Delays

Although our normal delivery estimate is 15–20 days, delays may occur because of:

• Carrier congestion
• Severe weather
• Public holidays
• Customs procedures
• Transportation disruptions
• Incorrect address information
• Unusually high order volume
• Security checks
• Events outside our reasonable control

If a delay becomes significant, customers may have rights under applicable consumer law.

Nothing in this Shipping Policy restricts those rights.

8. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address.

If an order has not yet been shipped, we will make reasonable efforts to correct an address after being contacted.

Once an order has been handed to a carrier, changes may not be possible.

9. Failed Delivery

If delivery cannot be completed because the address is incomplete, access is impossible, delivery is repeatedly refused, or other customer-related information prevents delivery, the carrier may return the shipment.

Please contact us promptly if tracking information shows a failed delivery.

10. Lost Packages

If tracking indicates that a package may have been lost, contact info@shopmixology.shop.

We may investigate with the carrier before determining the appropriate remedy.

Mandatory consumer rights concerning delivery and transport risk remain unaffected.

11. Damaged Shipments

If a shipment arrives damaged, retain:

• The goods
• External packaging
• Internal packaging
• Shipping label
• Any documentation included with the shipment

Contact info@shopmixology.shop and provide reasonable evidence of the damage.

12. Incorrect Products

If the contents do not correspond to your order, please contact us.

We will review the problem and provide an appropriate remedy in accordance with applicable law.

13. Customs and Cross-Border Processing

Where products are transported across international borders, delivery times may be affected by customs or import procedures.

Any taxes, duties, or charges that legally apply to a particular transaction must be handled in accordance with applicable consumer and tax law and any information displayed during checkout.

14. Delivery Completion

For consumer purchases, transport risk and completion of delivery are determined by applicable law.

This policy does not transfer transportation risks to a consumer where German or EU law places that risk on the seller.

15. Returns Following Delivery

Shipping and return rights are separate matters.

Customers wishing to exercise a statutory withdrawal right or return a product should follow our Return and Refund Policy.

For eligible withdrawals, customers should notify:

info@shopmixology.shop

16. 14-Day Withdrawal Period

For eligible consumer distance purchases, a 14-day statutory withdrawal period generally begins after the consumer or an authorised third party receives the goods, subject to the rules applicable to split shipments and other circumstances.

17. Defective or Incorrect Goods

Where goods are defective, damaged, or incorrectly supplied, customers should contact us rather than arranging an unauthorised return.

Where the seller is responsible for a defect and supplementary performance is required, German law generally places necessary transportation expenses on the seller.

18. Refunds

Approved refunds will be processed in accordance with our Return and Refund Policy and applicable consumer law.

Payment providers or financial institutions may require additional processing time after a refund has been issued.

19. Customer Responsibilities

Customers should:

• Provide accurate delivery information
• Monitor shipment communications
• Ensure delivery can reasonably be completed
• Contact us promptly regarding material delivery problems
• Avoid sending products to unconfirmed return addresses

20. Contact

For shipping, tracking, delivery, damaged orders, lost packages, or other shipping-related questions:

shopmixology.shop
Email: info@shopmixology.shop

Standard shipping fee: Free
Estimated delivery time: 15–20 days