Widerrufsrecht

This Return and Refund Policy applies to purchases made through shopmixology.shop.

Our intention is to provide a fair and transparent return process while respecting the mandatory consumer rights available to customers in Germany and the European Union.

Nothing in this policy limits statutory rights that cannot legally be excluded or restricted.

1. Statutory 14-Day Right of Withdrawal

Consumers purchasing eligible products online generally have the right to withdraw from the purchase contract within 14 days without providing a reason.

For an ordinary purchase involving one product, the withdrawal period generally begins when the consumer, or a third party designated by the consumer other than the carrier, receives the product.

Where several products forming part of one order are delivered separately, the withdrawal period generally begins when the final product is received.

Where a product is delivered in several separate shipments or pieces, the period generally begins when the final shipment or piece is received.

2. How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must communicate a clear and unambiguous decision to withdraw from the contract before the applicable withdrawal period expires.

You may contact:

shopmixology.shop
Email: info@shopmixology.shop

Your communication should provide sufficient information for us to identify your purchase, such as your name, order number, the products concerned, and your decision to withdraw.

You do not have to provide a reason for exercising a statutory withdrawal right.

Where an electronic statutory withdrawal function is available through our online interface, consumers may also use that function. Where required by German law, shopmixology.shop will provide the electronic withdrawal functionality required for eligible online contracts and provide electronic confirmation of a withdrawal submitted through that functionality.

Sending your withdrawal declaration before the end of the withdrawal period is sufficient to meet the deadline.

3. Model Withdrawal Information

A customer who wishes to use a written withdrawal statement may communicate substantially the following information:

To: shopmixology.shop
Email: info@shopmixology.shop

The customer states that they withdraw from the contract concluded for the purchase of the specified goods and provides their name, order number, order date, date the goods were received, identification of the goods concerned, and the date of the withdrawal request.

A specific reason for withdrawal is not required.

4. Returning Products After Withdrawal

After notifying us of your withdrawal, products must normally be returned without undue delay and no later than 14 days after the date on which you notified us of your decision to withdraw, unless applicable law or written instructions from us provide otherwise.

Before sending a return, please contact info@shopmixology.shop so that we can provide the correct return instructions and destination applicable to your order.

Do not send a return to an address appearing on a parcel, carrier label, manufacturing label, or other document unless we have confirmed that it is the appropriate return destination.

5. Condition of Returned Products

The statutory withdrawal right allows consumers to examine goods to the extent reasonably necessary to determine their nature, characteristics, and functioning.

Customers are not automatically required to return an item completely unopened merely because they exercise a statutory withdrawal right.

However, a customer may be responsible for diminished value caused by handling beyond what is reasonably necessary to establish the nature, characteristics, and functioning of the goods, where applicable law permits such deduction.

Where reasonably possible, please return:

• The product itself
• Included components and accessories
• Manuals and documentation
• Original product packaging
• Promotional items supplied specifically with the product

Original packaging is recommended where available because it can help protect goods during return transportation, but the absence of original packaging does not automatically eliminate mandatory statutory rights.

6. Return Shipping Costs for Change-of-Mind Withdrawal

Unless shopmixology.shop agrees otherwise or applicable law requires shopmixology.shop to bear the expense, the customer is responsible for the direct cost of returning products when exercising the statutory withdrawal right for a non-defective product.

Customers should use a reliable and appropriately tracked shipping method.

If we supplied a defective, damaged, or incorrect product, return transportation costs that are legally our responsibility will be borne by shopmixology.shop.

7. Refunds Following Statutory Withdrawal

Where a valid withdrawal is exercised, we will reimburse payments that must legally be reimbursed.

Refunds will normally be made without undue delay and, where applicable, no later than 14 days after receiving notice of withdrawal.

For sales of goods, we may be legally entitled to withhold reimbursement until:

• We have received the returned goods; or
• The customer has supplied evidence demonstrating that the goods have been returned,

whichever occurs first, subject to applicable law.

Refunds will normally be issued using the same payment method originally used for the transaction unless another method is expressly agreed and does not result in additional fees for the customer.

Because shopmixology.shop provides free standard outbound shipping on covered orders, no standard outbound shipping charge is normally deducted from the purchase price.

8. Defective or Non-Conforming Products

The statutory withdrawal right is separate from a customer's legal rights when products are defective or do not conform to the sales contract.

If you receive a defective product, please contact:

info@shopmixology.shop

Provide your order number, a description of the problem, and, where reasonably necessary, photographs or other information that helps us evaluate the issue.

Depending on the circumstances and applicable law, remedies may include repair, replacement, price reduction, termination of the contract, refund, or other remedies required by law.

Under German law, buyers have statutory remedies for defective goods, and ordinary defect claims are generally subject to a two-year limitation period for typical goods.

9. Damaged Products

If an order arrives visibly damaged, please contact us as soon as reasonably possible.

Customers should retain the product, packaging, shipping label, and relevant packaging materials until the matter has been reviewed.

Where possible, provide clear photographs showing:

• The product
• The damage
• The shipping package
• The shipping label
• Any damaged protective packaging

Prompt reporting helps us investigate carrier-related damage, but it does not eliminate mandatory statutory rights merely because a customer did not report the problem immediately.

10. Incorrect Products

If you receive a product different from the product ordered, contact us at info@shopmixology.shop.

After verifying the error, we will provide appropriate instructions and remedies consistent with applicable law.

Customers will not be required to bear return shipping costs where we are legally responsible for supplying the incorrect product.

11. Missing Items

If an order contains multiple products and an item appears to be missing, check the shipment confirmation because products may occasionally be delivered separately.

If all shipments have arrived and an item is still missing, contact info@shopmixology.shop with your order number.

12. Exceptions to the Right of Withdrawal

Statutory exceptions may apply to certain categories of products.

Depending on the nature of the product and applicable law, the right of withdrawal may not apply, or may cease to apply, in circumstances including certain:

• Goods manufactured to customer specifications or clearly personalised
• Goods liable to deteriorate or expire rapidly
• Sealed goods that are unsuitable for return for health protection or hygiene reasons after the seal has been removed
• Goods that become inseparably mixed with other goods after delivery
• Sealed audio, video, or software products where legally applicable and the seal has been removed
• Digital content or services where statutory conditions for loss of the withdrawal right have been satisfied

Any statutory exception will be interpreted narrowly and in accordance with applicable law.

13. Exchanges

Where practical, we may offer exchanges.

However, an exchange service is separate from mandatory consumer remedies and the statutory right of withdrawal.

For the most efficient processing, customers may be asked to return an eligible product and place a separate order for the desired replacement.

14. Order Cancellation Before Dispatch

If you wish to cancel an order before shipment, contact info@shopmixology.shop as soon as possible.

We will make reasonable efforts to process the request.

However, because orders may move quickly through fulfilment systems, we cannot guarantee that a shipment can be stopped after processing has begun.

A failure to stop a shipment does not affect any statutory withdrawal rights that may arise after receipt.

15. Refund Processing Time

After we issue a refund, banks, card networks, payment processors, and other financial institutions may require additional processing time before the refund appears in the customer's account.

Such processing periods are controlled by the relevant financial service provider.

16. Fraudulent or Abusive Returns

We reserve the right to investigate suspected return fraud, manipulated claims, altered products, substituted products, fabricated shipping evidence, or other abusive conduct.

Nothing in this section permits us to deny a legitimate statutory consumer right.

17. Mandatory Consumer Rights

No provision of this Return and Refund Policy is intended to remove rights that consumers are entitled to under mandatory German or European Union law.

If there is a conflict between this policy and mandatory consumer legislation, mandatory law will prevail.

18. Contact

For withdrawals, returns, refunds, defective products, incorrect products, or other questions:

shopmixology.shop
Email: info@shopmixology.shop